At Salbooks.uk, we strive to make your purchasing experience as smooth and secure as possible. This policy outlines our accepted payment methods, billing procedures, and related information.
1. Accepted Payment Methods
We accept a wide range of secure payment options for your convenience:
- Credit/Debit Cards:
- Visa
- Mastercard
- American Express
- Maestro
- JCB
- Digital Wallets:
- Google Pay (GPay)
All transactions are processed securely through our trusted payment gateway providers.
2. Currency
All prices displayed on Salbooks.uk and all transactions are processed in Great British Pounds (GBP £). If you are paying from an account with a different currency, your bank or card issuer will convert the transaction amount at their prevailing exchange rate, and may apply additional international transaction fees. We recommend checking with your financial institution for their specific rates and fees.
3. Payment Process and Authorization
- Order Confirmation: Upon placing your order, your chosen payment method will be authorized for the full amount of your purchase.
- Payment Capture: Payment will be captured and processed once your order is confirmed and your ebook(s) are made available for download. This typically occurs instantaneously.
- Immediate Access: Once payment is successfully processed, you will receive an order confirmation email, and your purchased ebooks will be immediately accessible via download links or through your Salbooks.uk account.
4. Payment Security
Your security is paramount to us. All payment transactions on Salbooks.uk are encrypted using industry-standard SSL (Secure Socket Layer) technology. We do not store your full credit card details on our servers; they are securely processed by our certified payment gateway providers, ensuring your financial information remains private and protected.
5. Failed Payments
In the event that a payment fails (e.g., due to insufficient funds, incorrect card details, or bank refusal), your order will not be completed, and access to the ebook(s) will not be granted. You will be notified of the payment failure, and you will have the opportunity to retry the payment with the same or a different payment method.
6. Pricing and Taxes
- All prices listed on our website are inclusive of any applicable Value Added Tax (VAT) for customers within the United Kingdom.
- For customers outside the UK, prices are displayed inclusive of UK VAT where applicable. Please be aware that your country may have its own import duties, taxes, or fees that are your responsibility. However, for digital products like ebooks, these are generally not applicable.
7. Invoices and Receipts
An electronic receipt or invoice will be sent to the email address provided at checkout upon successful completion of your purchase. This receipt will serve as proof of purchase and will include details of your order and payment.
8. Billing Inquiries
If you have any questions or concerns regarding your billing statement, a transaction, or our payment policies, please do not hesitate to contact our customer support team:
- Email: info@salbooks.uk
- Phone: +44 20 3769 0274
- Opening Hours: Monday to Friday: 9am – 5pm (UK time)
Please provide your order number and relevant details so we can assist you efficiently.